Create a Polling Task

Polling is the process of a server accessing a device to obtain the device status. Perform polling regularly and monitor the device to keep track of the device’s status.

To check the device status, the administrator can perform polling regularly or at a specified time to obtain the device information.

A default polling task is pre-registered in the system. The default Start Date and Time is set based on the SLNX system installed date and time.

If you are looking for Error Polling, refer to Create an Error Polling Task.

To create polling task:

  1. Go to [Discovery & Polling] → [Polling].

  2. Click (Add).

  3. Enter the task name and description on the [General] tab.

The security group items are displayed when the group restriction function is enabled in the security settings, and you can restrict the device group to be specified for the template target.

For the security group context, refer to Configure Group Restrictions.

  1. On the [Target Devices/Groups] tab, specify the devices or groups for which to obtain the device information.

    1. Click (Add (Target Device)) or (Add (Target Group)).

    2. Select the target device or group.

    3. Click [OK].

  1. On each polling tab, configure the execution schedule.

    If there are specific times when you do not want to use network resources to run the poll, click [Advanced Settings], and then set the times when the poll will not occur. For example, if your network is particularly busy between 9 and 11 am, enter 9:00 as the start time and 11:00 as the finish time to prevent the profile from running within this timeframe.

    Here is a list of polling types/tabs you can configure.

    Polling type

    Description

    Default polling interval

    Status Polling

    Obtains the system status and the status of the printer, copier, scanner, and fax functions.

    Every 1 hour

    Supplies Polling

    Obtains the status of the toner, source tray, and output tray.

    Although the device will be woken from energy-saving mode during this poll type, energy-saving is not canceled.

    Every 3 hours

    Counter Polling

    Obtains the counter information such as the number of prints and copies made on the device.

    Although the device will be woken from energy-saving mode during this poll type, energy-saving is not canceled.

    Every 6 hours

    Other Polling

    Obtains the device firmware and the types of Embedded Applications installed on the device.

    The Mac address or serial numbers will be refreshed upon Other polling.

    Every 7 days

    User Counter Polling

    Obtains the counter information registered to the device for each user and the counter information of anonymous users not registered to the device.

    Although the device will be woken from energy-saving mode during this poll type, energy-saving is not canceled.

    This polling type is enabled only for RICOH devices (2005-2011 models and 2012 models and later). For details, refer to List of Supported Models and Functions.

    Disable

    Detailed Counter Polling

    Obtains the itemized counter information such as the number of prints and copies made on the device. For example, you can obtain the counter information categorized as follows:

    Number of pages per job

    Number of jobs in which duplex or booklet printing is combined with N-up printing.

    Number of output pages by paper type and paper size

    Number of output pages by printer language and finishing function

    Total number of output pages on a device and the number by function

    Although the device will be woken from energy-saving mode during this poll type, energy-saving is not canceled.

    To populate Usage Reports, you must enable Detailed Counter Polling. If Detailed Counter Polling is not enabled, the reports data will show 0 (or not data). This applies to the following reports: Device usage by Finishing, Device Usage by Job Size, Device Usage by n-up, Device Usage by Paper Size, Device Usage by Paper Type, Device Usage by PDF, and Device Usage by Toner Coverage.

    Disable

    Security Settings Polling

    Obtains security and network settings information on the device.

    Disable

    Error Polling

    Performs Status Polling on the device in which an error is occurring, and obtains the device status.

    Disable

  1. Click (Save) when the settings are complete. A profile for obtaining the device information is added to the list. To perform polling immediately, click (Run Immediately).

A device in energy saver mode recovers from the energy saving state when Other Polling is performed on the device.

In cases where a single device is targeted for multiple polling tasks that are scheduled at the same time, polling is performed only once, and the required poll types are obtained all at once.

If polling starts before the prohibited time, the in-process polling continues.

To create notifications to receive warnings when a device problem is detected, including toner outages, refer to Notify the Device Status by E-mail.