Enable Windows Logging for Streamline NX

When an error occurs, this information can be posted on the Windows event log viewer. To enable Windows error logging for SLNX, follow the steps below:

1. Login to Management Console as admin with Custom Engineer role. Please see Create a Custom Role for more details.

2. Go to [System] → [Server Settings] → [Advanced System Settings Editor].

3. Set the view to [Central Manager Settings].

4. Click (Filters) and enter the following in key in the search field.

   esystem.windows.error.available

   Press the Enter key from your keyboard or click the filter icon on the left

5. A key 'system.windows.error.available' is displayed on the search result, click the key and set the value to 'true' then click (Save).

   If 'system.windows.error.available' key is not found, you can add it by following the steps below.

   1. Click (Add).

   2. Enter the following as Key.

      system.windows.error.available

   3. Select [Boolean] as Type.

   4. Select [true] as Value.

   5. Click (Save).

6. Go back to step 4 and search for the following key:

   system.windows.error.restrict.interval

7. Set the interval to restrict repetitive error logging then click (Save).

   The log size will increase when the same error occurs multiple times. To prevent this, you can set the logging restriction interval.

   By the default, the interval is 60 minutes. In this case, if the same errors occur in 60 minutes, only the first one is recorded.

   If 'system.windows.error.restrict.interval' key is not found, add it by following the instructions in step 5.

Error Log Information

The following Streamline NX errors are recorded in the event log viewer.

• Network connectivity error

• Certificate error

• Authentication error

• License shortage

Viewing the event log, you may find the following possible errors.

Type	Event ID	Description
Network connectivity	101	Failed to connect to authentication server.
Network connectivity	102	Failed to connect to Email server.
Network connectivity	103	Failed to connect to the folder.
Network connectivity	104	Failed to connect to Microsoft O365 service. Except for Microsoft Exchange.
Network connectivity	105	Failed to connect to Memcached service.
Network connectivity	106 *	Failed to connect to Redis service.
Certificate	201	Failed to access to authenticate server due to SSL error.
Certificate	202	Failed to send Email due to SSL error.
Authentication	301	Failed to authenticate by proxy user.
Authentication	302	Failed to SMTP authentication.
Authentication	303	Failed to access to folder due to authentication error.
Authentication	304 *	Failed to access to Redis service due to authentication error.
License shortage	401	Shortage of license for PC Client.
License shortage	402	Shortage of license for Emb-Print.
License shortage	403	Shortage of license for Emb-Scan.
License shortage	404	Shortage of M&S license.

The error information will be detailed in the event log viewer.

* Refer to Retry Connection to Redis for steps to resolve error 106 and 304 related to Redis authentication.