Shared Error Codes
|
Error code |
Cause |
Solution |
|---|---|---|
|
A2000*** |
HTTP error. (*** is the http status code) |
Contact the administrator. |
|
A1010001 |
The remaining iNodes is less than 200. |
Contact the administrator. |
|
A1010002 |
The hard drive has less than 200 MB of free space. |
Contact the administrator. |
|
A1010003 |
The device has 500 or more stored tabulation logs. |
Contact the administrator. |
|
A1014001 |
An attempt was made to log in with a blank password when authentication using a blank password was prohibited. |
Contact the administrator. |
|
40201001 |
The component for authentication is not installed on the device or is not started. |
Contact the administrator. |
|
A4000003 |
Connection to SLNX server failed. |
Contact the administrator. |
|
A4000004 |
Connection to SLNX server failed. |
Contact the administrator. |
|
A4000017 |
SLNX server is not responding. |
Contact the administrator. |
|
A4000018 |
The license is not activated. |
Contact the administrator. |
|
A1001002 |
A logged-in new user is trying to add data to the database of a SLNX server, but the connection to the server failed. |
Contact the administrator. |
|
A1001102 |
The card number does not work. |
Contact the administrator. |
|
A1001202 |
The entered user PIN is invalid. |
Enter the correct user PIN. |
|
A1001203 |
The entered secondary PIN is invalid. |
Enter the correct secondary PIN. |
|
A1001205 |
The card has expired. |
Contact the administrator. |
|
A1001206 |
The user account is locked. |
Contact the administrator. |
|
A1001207 |
The cached password was not found. |
Log into the device by directly entering the user name and password. |
|
A1001209 |
You have not registered a user password. |
Contact the administrator. |
|
A1001210 |
You held a new card over the card reader, but it cannot be registered. |
Contact the administrator. |
Error codes when authentication failed
|
Error code |
Cause |
Solution |
|---|---|---|
|
A1001300 |
Cannot resolve host name of authentication server. |
Contact the administrator. |
|
A1001301 |
Connection to authentication server timed out. |
Contact the administrator. |
|
A1001302 |
SSL connection to authentication server failed. |
Contact the administrator. |
|
A1001305 |
You tried to log in using a card and password, but the cached password does not match the current password. |
Contact the administrator. |
Error code when local authentication failed
|
Error code |
Cause |
Solution |
|---|---|---|
|
A1001400 |
User authentication failed because the correct login user name or password was not entered. |
Enter the correct login user name and password. |
Error codes related to Kerberos authentication
|
Error code |
Cause |
Solution |
|---|---|---|
|
A1001500 |
An error occurred at Kerberos authentication. |
Contact the administrator. |
|
A1001501 |
Advanced authentication failed because the correct password was not entered. |
Enter the correct password. If the error message continues to be displayed, contact the administrator. |
|
A1001502 |
The user name on the Kerberos ticket does not match the entered user name. |
Contact the administrator. |
Error codes related to LDAP authentication
|
Error code |
Cause |
Solution |
|---|---|---|
|
A1001600 |
The user is not registered to the LDAP server. |
Contact the administrator. |
|
A1001601 |
An error occurred at LDAP authentication. |
Contact the administrator. |
|
A1001602 |
An error occurred at LDAP search. |
Contact the administrator. |
|
A1001604 |
User authentication failed because the correct login user name or password was not entered. |
Enter the correct login user name and password. If the error message continues to be displayed, contact the administrator. |
Error codes displayed when changing the local password or secondary PIN
|
Error code |
Cause |
Solution |
|---|---|---|
|
A1002000 |
The entered secondary PIN exceeds the specified maximum number of digits. |
Enter the correct secondary PIN. If the error message continues to be displayed, contact the administrator. |
|
A1002001 |
The entered secondary PIN does not meet the specified minimum number of digits. |
Enter the correct secondary PIN. If the error message continues to be displayed, contact the administrator. |
|
A1002002 |
The password for authentication does not match the new password. |
Enter the same password as the new password. |
|
A1002004 |
The user PIN setting is invalid. |
Contact the administrator. |
Error codes displayed when registering a card
|
Error code |
Cause |
Solution |
|---|---|---|
|
A1002100 |
The card ID is already registered to a different user. |
Contact the administrator. |
|
A1002101 |
The card ID is already registered to the same user. |
Contact the administrator. |
|
A1002102 |
The card ID has been registered the maximum number of times. |
Contact the administrator. |
|
A1002103 |
The card ID registration is invalid. |
Contact the administrator. |
Error Codes Displayed When Selecting a Workflow
|
Error code |
Cause |
Solution |
|---|---|---|
|
40101003 |
The copy function firmware is not installed on the MFP. |
Contact the administrator. |
|
40201001 |
The component for authentication is not installed on the device or is not started. |
Contact the administrator. |
|
40201002 |
The Secure Print component is not activated on the device or is not started. |
Contact the administrator. |
|
40201003 |
The device SDK and firmware to enable the standard functions of the MFP are not installed. |
Contact the administrator. |
|
40201004 |
The applications of the standard functions of the MFP are not installed. |
Contact the administrator. |
|
40200014 |
The delivery flow and workflow settings are incomplete. |
Contact the administrator. |
|
40200017 |
The SLNX server is undergoing maintenance. |
Maintenance is in process. Perform the operation again after the process has ended. |
