Task Log

The Task Log records task execution results. For each task, you can:

• Confirm the operation result per device or setting item

• Check the progress of a currently executing task

• Suspend or resume a task in the log

A new log entry is added to the log each time you start a new task and SLNX updates the log while the task is being executed. When the task is completed, the log is updated with the final result.

Tasks are executed based on the location time of the Delegation Server. Even if you created a task to be applied to all devices, the task will be executed based on the time setting of each Delegation Server if multiple servers are located in different time zones.

There are two types of Task log: Configuration and Other. You can filter by the Log type, and the columns change respective to the type.

Configuration Task Log

1. Go to [System] → [Logs] → [Task Log].
2. Switch the Log type to [Configuration].

   You will find the following columns in the Task Log list.

   Item	Description
   Start Date	Date and time when the task started.
   End Date	Date and time when the task ended. This column is blank if the task is still on-going or pending.
   Task Name	Name of the registered task.
   Job Status	Green dot indicates tasks has Succeeded; Red dot indicates task has Failed
   Devices Columns	#Devices: The number of affected devices Status: Finished, Cancelled, Abandoned, Started, Queued, Pending
   Template Columns	#Templates: The number of templates included in the task. Status: Succeeded, Failed, Skipped, Cancelled

3. Click a specific log to view the details at the bottom of the screen.

   You can use the filtering function if you cannot find in the list the task log you want to open.

   1. Click (Filters) to display the input/select area where you can type in your search texts.

   2. Enter your search key or use other filter options.

   3. Click (Filter) on the right side of the input/select area, or press the Enter key.

   To see the details of the task, select the task name then click (Go to Task) on the option bar.

4. The information available in the Result Details depends on the type of log selected.

   For Configuration logs, the name of the template involved in the task is listed.

5. Click [Export CSV] to export the current log to CSV format. The log name will begin with the current date and, and will include the date and the term 'TaskLogDetail' in the filename. You can rename the log as needed.

Other Task Log

To view Task Logs categorized as Other, follow the steps below:

1. Go to [System] → [Logs] → [Task Log].
2. Switch the Log type to [Other].

   You will find the following columns in the Task Log list.

   Item	Description
   Start Date	Displays the date and time when the task started.
   End Date	Displays the date and time when the task ended. This is empty if the task is still on-going or pending.
   Task Name	Displays the name of the registered task.
   Category	Displays the Polling category. Example: Counter, Other, Supplies, etc.
   Event	Displays the task event details.
   Progress	Displays the progress of the task.
   Result	Displays the final result of the task.
   Cause	Displays information such as the reason that a task failed.
   Error Code	Displays an error code. For details about resolving errors, refer to .
   Owner	Displays the user who registered the task.
   Delegation Server	Displays the Delegation Server name.

3. Click a specific log to view the details at the bottom of the screen.

   Use the filtering function if you cannot find in the list the task log you want to open. Instructions are provided above.

   If you want to see the details of the task, select the task name then click (Go to Task) on the option bar. The Task will open in a new tab in the Admin Tool.

4. The information available in the Result Details depends on the type of log selected.

   For Polling tasks, the Cause and Error Code is listed if the Result is Failed.

5. Click [Export CSV] to export the current log to CSV format. The log name will begin with the current date and, and will include the term 'TaskLog' in the filename. You can rename the log as needed.

Note the following when reading the logs:

• Item Name, Value, Value Retrieved from Device, Result, Cause, Error Code, and other information in the columns are included in the details displayed for each device. For some templates, the following columns are also displayed:

  • The Address Book template task includes the "Entry Type", "Login Name", "Entry Name", and "Mode" columns. The "Mode" column displays information about the operation such as "Add"/"Delete"/"Update" applied to the device.

  • The Address Book template and Embedded Applications template tasks include the "Mode" column, which displays information related to the operations applied to the device. The Applications task displays the "Installation" and "Uninstallation" information, and the Address Book task displays the "Add", "Delete", and "Update" information.

  • The SDK/J Platform template and Embedded Applications template tasks include columns for the template version (the software version defined in the template) and device version (the software version obtained from the device).

• When an SDK/J platform update task is executed and the SDK/J platform of the target device does not support updating by RICOH Software Server, the task log displays an error indicating "Unsupported device".

• For a firmware update task, right-clicking the task log displays the [Firmware information] tab and the detailed information about the firmware update can be confirmed.

• If you restart SLNX or an unexpected shutdown occurs while a task is running or suspended, the task will be in the "Suspended" state after the system restarts. An entry such as "Cancelled because of system suspension." is recorded in the log.

• In cases where an Embedded Application is installed/uninstalled as part of a task, the result "Does not match" or "Match" may incorrectly appear in the Task log.