System Log

The system log records details of the internal system operation history. The log entry includes information about the event category, function, details, event type, result, description, and error code. To retrieve the latest log data, click [Update].

When an error occurs in the @Remote function or another malfunction associated with device information collection occurs, the Ricoh customer engineer may check the system log.

The following functions are recorded in the system log:

• Device Management/Monitoring: Adding/updating/deleting device/counter/user counter in the database. These entries are recorded only when the process has failed.
• Software Management: Downloading the Embedded Application or SDK/J Platform
• Server Settings: Deleting data/performing activation or deactivation/executing Usage Report
• Successful synchronization with devices.

Open the system logs by clicking [System] → [Logs] → [System Log].

Use the Export to CSV button to download the system logs.

Here is the a list of information you can find.

Item	Description
Date	Displays the date and time when the log was recorded.
Category	The category of the device (Discovery/Polling/Software Management, etc.) is displayed.
Function	Displays the function name (Counter/Embedded Application/etc.).
Function Details	Displays the details of the function.
Event	Displays the event content (Start/End/Add).
Result	Displays the result (Failed/Does not Match/Succeeded) of the operation executed by the system.
Description	Displays information such as the reason that a task failed.
Error Code	Displays the error code of the failed task. For details about resolving the errors, refer to .
Server name	Displays the Delegation Server name.

The relationship among [Category], [Function], [Function Details] is configured as follows:

Example:

• Server Settings (Category)

  • System Data Management (Function)

    • Counter (Function Details)

    • HDD Capacity (Function Details)

    • Report Logs (Function Details)

    • Activation (Function)

    • Deactivation (Function Details)