Server Limitations

  • When the PostScript driver is used on the server, information on the print document list may not be correctly retrieved. For example, RICOH Streamline NX may not be able to retrieve the color mode and layout information from print jobs created by some Mac OS X applications.

  • Print document data whose storage period has elapsed can be displayed in the print document list and printed until the automatic deletion period is reached.

  • When the print job is sent without enabling sorting on the PCL driver, the driver behaves as follows:

    • You cannot use the Check Print function (prints one copy to enable checking of the print settings).

    • You cannot change the number of copies to one copy (the originally specified quantity is printed without sorting).

    • The document is printed with sorting specifications applied when the number of copies is changed to two or more.

  • When the same user name is used across multiple domains, specify a domain when logging in. (e.g. foo@child 1.foo.com, foo@child 2.foo.com)

  • Kerberos authentication is not possible if the user name contains "@" and an Alternative UPN is used.

  • Depending on print settings, print job data, and a combination of optional functions on the device, you may not be able to print using the current print driver settings. In such case, not the user settings but the print settings of the print driver are displayed on the print document queue.

  • If the device used for printing is a non-Ricoh printer or USB-connected device and data is accounted based on the job data before printing and not the actual print results, you may not be able to retrieve accurate accounting information.

  • When using Japanese, Chinese, or non-ASCII Latin-1 characters in the print document name, user name, or display name displayed on the operation screen, configure the local settings for the character code to use on the Delegation Server, device, client computer with RICOH Streamline NX PC Client installed, or web client. If local settings are not properly configured, a print document name will not be correctly displayed.

  • Two-color print jobs are displayed on the print document list as black-and-white print jobs.

  • Two-color print jobs cannot be printed with a normal printer driver.

  • Depending on the environment in which the print job is sent, the user name may be displayed as "SYSTEM".

  • When a computer fax driver is used to send a "Send & Print" job or "Print" job, "000000" is recorded as the user performing printing in the accounting information.

  • Even if you delete or change a SLNX Secure Print Port, a job associated with the original port is not deleted immediately and it remains in the database and file system for several days after the port is deleted or changed.

  • If the operating system does not support the language information of a print data string when it is printed with the specified SLNX Secure Print Port, the printed string may include garbled text.

  • You cannot delete the default SLNX Secure Print Port.

  • Depending on the device, you may not be able to print using the current print driver settings.

  • Depending on the settings of the print job or driver, you may not be able to retrieve an accurate accounting log. For example, when a job is printed with multiple sizes, all pages are counted as the same size as the first page.

  • Direct printing only supports Normal Print.

  • There is a limit to the number of user accounts that can be added to the address book of each RICOH device. If authentication of a new user is attempted after the limit is reached, an authentication error will occur. However, when existing users are configured for automatic deletion, authentication will be successful. See the user's guide of the device. Also, use the configuration task to delete entries in the address book at a regular interval if necessary.

  • Paper sizes are retrieved from the Printer Job Language (PJL) and the spooler. If this information cannot be retrieved, the cost estimate may not be accurate.

  • SNMPv3 cannot be used when you access a device with the SNMP protocol for accounting jobs or using print rules.

  • Names of device direct print jobs are not displayed in reports.

  • Accounting information for multiple device direct print jobs may be displayed in the report as the data for one job.

  • The accounting information for one secure print job or direct print job may be displayed in the report as data for multiple jobs. In this case, job names are not displayed for multiple jobs.

  • When printing is performed with device direct printing running on an operating system other than Windows, the print job may not have user name information. If the device is an MFP and has the Streamline NX Embedded Applications installed, you can print by enabling [Accept anonymous user] for [Authentication] on [Streamline NX Embedded Settings]. Print jobs without user name information are classified in a report as "Unknown". For details, contact Ricoh service representative.

  • Laser printers do not support printing using the [Accept anonymous user] option. When printing a job without user name information using a laser printer, configure print job authentication as follows:

    1. On the Management Console, click [Configuration] → [Configuration Templates] → [Standard Device Preferences]

    2. Select the preference to be edited.

    3. On the [Standard Device Preferences] tab, click [Authentication] → [Print].

    4. Select the [Print Job Authentication] check box, and then select [Simple (Limitation)] from the drop-down list.

    5. Specify the range of IP addresses of devices (computers, smart devices, etc.) subject to authentication.

    6. Apply the setting to the laser printer.

  • When device direct printing is used to print on a device without the Streamline NX Embedded Applications installed, print rules and reports cannot be used.

  • If an IP address is changed, restart the computer with the Delegation Server installed.

  • When authentication settings are configured in a non-PCL driver, such as a PostScript printer driver, the user may be recognized as a different user. Depending on the device, the print document properties may not be retrieved, and you may not be able to print using the current print driver settings.

  • You cannot use double-byte characters for the user name in the PostScript printer driver. To use double-byte characters in a user name, use the PCL printer driver.

  • Color printing is available when PDF data is sent to a Delegation Server using a black-and-white PostScript printer driver and printing from a color printer.

  • Install a printer driver that is compatible with the device you are using. If the printer driver is not compatible with the device, you may not be able to print using the current print driver settings. To print on multiple devices, install the RICOH Universal Print Driver supports PCL and PS language, and these are provided as individual printer drivers. These drivers can be shared on models that support PCL or PS language.

  • When a color print job is sent by Direct Print to a non-Ricoh black-and-white printer or a black-and-white printer without the Streamline NX Embedded Applications installed, it is accounted as a color job.

  • When a print job from the PCL 5 driver or non-RICOH driver is redirected, the color setting specified in the driver is not applied. Instead, the default setting of the machine that executes printing is applied as the color setting. Therefore, the job lists displayed on the control panel of the machine and in the Management Console, and the contents displayed in the confirmation dialog box will show the default settings of the machine. Also, the values specified in the report function will reflect the default settings of the machine if no Streamline NX Embedded Application is installed on the machine.

  • When an error occurs such as Paper Jam, Toner End, etc. in printing process, the print job is reported in separated records in SLNX Report before and after the error. Also in this case, when Print Rule is applied and the print cost is changed after the rule application, the Original Cost field in the report could be different from the originally intended one.

  • It takes up to 5 minutes before the job name mask setting is applied to jobs in print queue of the Delegation Server.

  • A print job can be stored on the RICOH Streamline NX PC Client and released from a device even when no Delegation Server is available if the following conditions are met:

    • The RICOH Streamline NX PC Client has been connected to the Delegation Server successfully before;

    • More than one job on the same RICOH Streamline NX PC Client has been released from the same device

  • Because the host name of the client computer is used as an ID when assigning the RICOH Streamline NX PC Client license, the host name of each client computer should be unique so that the license can be assigned properly.

  • If the client computer does not belong to the domain, the host name is the same as the computer name. In this case, the computer name should be unique.

  • If two or more client computers with the same computer name exist, they are treated as the same computer. In this case, stored Client Secure Print jobs cannot be displayed in the job list and cannot be released using the device's operation panel or smart devices.

  • When a local user of RICOH Streamline NX contains "@" in the user name (ex: localUser@ricoh.local), RICOH Streamline NX performs authentication against an external authentication server using "ricoh.local" as a domain. When the user logs in to RICOH Streamline NX system from a device or spools their jobs using this credential, "/local" must be added at the end of the user name (ex: localUser@ricoh.local/local). This is also the case when both the domain user and local user share their name regardless of whether "@" is included in the user name. RICOH Streamline NX will authenticate against an external server if "/local" is not added at login.

  • When printing a two-color job and there is no color balance remaining, a dialog indicating that color page points are insufficient and the user cannot start printing is displayed.

  • When printing a two color job and the number of pages exceeds the remaining color page points, the job is canceled.

  • If a print job is canceled at the beginning of a job without printing any pages, the job cost is recorded as zero in the report.

  • Estimated costs of Device Secure Print jobs are calculated with the paper size "Others" in the pricing table. Cost accounting is reported with the actual output paper size.

  • In the report for Device Secure Print jobs, username and page counts are reported, but job name is not reported.

  • If printing of a page takes more than 30 seconds after printing the previous page because of a paper jam, running out of paper, large file size, or another unexpected error, the accounting information of the job may be split into multiple rows in the report. In this case, the time of the Delegation Server or RICOH Streamline NX PC Client is recorded in the Date/Time column of the first row and the time of the device is recorded in the same column of the other rows, and the job name is recorded only in the first row. In addition, in each row of the split information, each page of the duplex job may be counted as a single page.