DM Agent Tool

Depending on how you set up your servers and connect your devices, the DM Agent application works on both cloud and on-premise devices to perform simple polling only – device status, counters, and some main properties can be retrieved from the devices. You can also use the tool to update firmware as needed.

[Cloud/Hybrid] For Ricoh SOP device management in a cloud configuration, you must install the DM Agent application on all Ricoh SOP devices because the servers in the cloud cannot communicate with any devices that are on-site. After installation, the agent will initiate all communication to the cloud.

Installation Requirements

The PC running the tool must have connectivity to the MFPs which will have DM-Agent installed/uninstalled and/or Firmware Update.

The tool runs on the following operation systems.

  • Windows Server 2019 Standard/Essentials/Datacenter (64-bit)
  • Windows Server 2022 Standard/Essentials/Datacenter (64-bit)
  • Windows 10 (64-bit)
  • Windows 11 (64-bit)

During installation, DM Agent detects the type of device it is running on, and adjusts to either AES-128 or AES-256 as needed.

Install DM Agent Tool

  1. Run the installer “SetupDMAgentDeployTool”. You can find this tool in the SLNX Installer, Tools subfolder.

    If Amazon Corretto 8 is installed is not found on the machine, a step to install it will be shown. When clicking “Install” it will automatically install the Amazon Corretto.

  2. Select the language to use. The tool supports 14 languages.

  3. Click [OK].

  4. Click [Next] to see the License Agreement screen.

  5. Read the License Agreement then select “I accept the terms in the license agreement” and click [OK]].

  6. Select the destination folder. A folder is selected by default.

  7. Click [Install] to install the tool.

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